Shipping policy

SHIPPING POLICY

Please know: to make purchases more accessible to international customers, I've added new economy shipping options, both tracked and untracked.

If you select a tracked shipping, we'll be able to check your parcel or to ask info to carriers about it. We'll not be able to help track any untracked parcel, nor to refund and/or replace it if it goes missing. It is a very rare case, but you should be aware that could happen.

Keep reading for more SHIPPING & HANDLING details:

All orders will be shipped within 5 working days. 

My aim is to ship all orders as soon as possible and within 2 working days, but because this is one person based business, this may not be always possible.

Please allow 2 weeks for pre-orders to be dyed and shipped.

The shipping rates are as follows:

ITALY 

€0-99.99 EUR order value: Express shipping - €8.00 EUR / Pickup at InPost Locker - €4.00 EUR

€100.00+ EUR order value: Express shipping / pickup Inpost Locker - free

EUROPE/AFRICA/MIDDLE EAST

For countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom:

Economy untracked (up to 2 skeins) - €8.50 EUR

Express flat tracked (up to 15-16 skeins) - €15.00 EUR

For countries: Cyprus, Switzerland

Economy untracked (up to 2 skeins) - €8.50 EUR
Economy untracked (up to 7-8 skeins) - €11.00 EUR
Economy tracked (up to 2 skeins) - €15.00 EUR
Economy tracked (up to 7-8 skeins) - €20.00 EUR
Express flat tracked (up to 15-16 skeins) - €25.00 EUR

For countries: African countries, Middle East countries and Norway

Economy untracked (up to 2 skeins) - €8.50 EUR
Economy untracked (up to 7-8 skeins) - €11.00 EUR
Economy tracked (up to 2 skeins) - €15.00 EUR
Economy tracked (up to 7-8 skeins) - €20.00 EUR
Economy tracked (up to 15-16 skeins) - €30.00 EUR
Express flat tracked (up to 7-8 skeins) - €30.00 EUR
Express flat tracked (up to 15-16 skeins) - €45.00 EUR

AMERICA

Economy untracked (up to 2 skeins) - €12.00 EUR
Economy untracked (up to 7-8 skeins) - €18.00 EUR
Economy tracked (up to 2 skeins) - €20.00 EUR
Express flat tracked (up to 7-8 skeins) - €30.00 EUR
Express flat tracked (up to 15-16 skeins) - €45.00 EUR

ASIA

Economy untracked (up to 2 skeins) - €12.00 EUR
Economy tracked (up to 2 skeins) - €20.00 EUR
Economy tracked (up to 7-8 skeins) - €30.00 EUR
Express flat tracked (up to 15-16 skeins) - €45.00 EUR

OCEANIA

Economy untracked (up to 2 skeins) - €15.00 EUR
Economy untracked (up to 7-8 skeins) - €25.00 EUR
Economy tracked (up to 2 skeins) - €20.00 EUR
Economy tracked (up to 7-8 skeins) - €35.00 EUR
Express flat tracked (up to 15-16 skeins) - €45.00 EUR

ESTIMATED DELIVERY TIMES from shipping date:

ITALY: express 2-5 days

EUROPE: express 2-5 days, economy 5-15 days

REST OF THE WORLD: express 5-15 days, economy 10-25 days

Please note that shipping can sometimes take longer, especially when shipped internationally and outside EU.

International customers are responsible for any customs fees and duties due in their countries. 

Lost parcels are quite rare but could happen, and I'm not responsible for any lost parcel. If that unfortunate case should happen, please get in touch with me, so we can figure out together if something could be done.

If you have any question about shipping please contact me at info@snailyarn.com.

Last updated: April 13th 2023.