Refund policy

If you wish to return items purchased on this website, you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please send an e-mail at info@snailyarn.com containing your name, address, e-mail address, order number and the item/s you wish to return.

 

At the moment I'm not able to offer free return and/or a return shipping label, so it is your responsibility to return the items.

Please note that returns will need to be sent to the following address: 

Consalvi Valentina - Via T. Kuntze, 13, 00072 Ariccia RM, Italia

If your return is accepted, please ship the item within 7 days. 

If possible, please provide a tracking number for the return shipment.

If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

 

You can always contact us for any return question at info@snailyarn.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders, and personal care goods (such as beauty products).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@snailyarn.com..

Last updated: February 15th 2023.